| Data Type | How It's Used |
|---|---|
Name & Contact Details | To fulfill your service request, schedule installation, and send account communications |
Phone Numbers (including cellular) | For service updates and, with your consent, marketing communications via automated dialing systems |
Email Address | Account management, service notifications, and optional marketing emails |
Mailing Address | Installation scheduling and direct mail communications where authorized |
Payment Information | To process your installation charge and monthly monitoring fees; stored securely and not shared |
Credit History | Required for monitoring agreement eligibility assessment |
System Usage Data | To maintain and improve your security system; shared with ADT for monitoring purposes |
How We Share Your Information?
Elia Home Security operates as an ADT Authorized Provider through SafeStreets USA, LLC. Your information is shared with SafeStreets and ADT to fulfill your service agreement and provide ongoing monitoring. By submitting your information on our website or lead forms, you authorize SafeStreets, directly or through its affiliates and marketing partners, to contact you with relevant offers and services.
We do not sell your personal information to unaffiliated third parties for their independent marketing use.
Marketing Communications & TCPA Consent
By submitting a contact form or lead form on our website, you consent to receive communications by telephone (including cellular), text message, email, and direct mail — even if your number is listed on a Do Not Call registry. Text messages may be generated using an automated dialing system.
To opt out of text messages: Reply STOP to any text message at any time. To opt out of email marketing, use the unsubscribe link in any email. Your consent to receive marketing communications is not required to make a purchase.
TrustedForm Compliance
Our website uses the TrustedForm compliance snippet on pages that collect lead information. This creates an independent record of your consent at the time of form submission, protecting both you and us in the event of any dispute.
Email Communications
All Elia Home Security and SafeStreets-branded email campaigns are scrubbed against the SafeStreets and ADT Do Not Email Lists before sending. If you wish to be removed from our email list, please contact us or use the unsubscribe link in any email you receive from us.
Cookies & Website Data
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support our marketing efforts. You may adjust your browser settings to refuse cookies, though this may affect some website functionality.
Your Rights
Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you. To make a request, contact us at the information below. California residents have additional rights under the California Consumer Privacy Act (CCPA).
Contact Us
For privacy questions, data requests, or to update your communication preferences, contact Elia Home Security at the phone number or address listed on our website. We will respond to your request within 30 days.