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FAQ

Commonly Asked Questions

Is Elia Home Security LLC the same as ADT?

No. Elia Home Security LLC is an independently owned and operated ADT Authorized Provider. We install and service ADT-monitored security systems, but we are not ADT LLC or an ADT employee.

What is the $99 installation charge for?

The $99 Customer Installation Charge covers the professional installation of your ADT-monitored security system by our certified technicians. It is required with all monitoring agreements.

How long is the monitoring agreement?

Standard monitoring agreements are 36 months. California customers may be eligible for 24-month agreements. Early termination fees apply. See full terms and conditions for details.

What is the money-back guarantee?

ADT's Longest Money-Back Guarantee applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve it within the first 6 months of your contract. Equipment must be fully removed before a refund is processed.

What happens if the power goes out?

Your ADT system includes a backup battery that activates during a power loss and will operate your alarm system for several hours. ADT's monitoring centers are also fully redundant.

Do you offer smart home integration?

Yes. Our Smart Home and Complete packages include ADT Command Touchscreen integration with smart locks, lights, thermostats, and more — all controllable through the ADT Control app.